ARTA Watch is an initiative of the CSC to support the implementation of Republic Act No. 9485 or the Anti-Red Tape Act (ARTA) of 2007. In ARTA Watch, CSC officials spot check agencies’ frontline services. It is usually conducted at noon to check compliance with the No Noon Break policy.
After the surprise visit, CSC officials conduct a brief talk on the salient points of ARTA, the Report Card Survey, the Citizen’s Satisfaction Center Seal of Excellence, and the Service Delivery Excellence Program. Teams also generate a written feedback on observations and suggestions to improve frontline services, a copy of which is given to the concerned office immediately after the visit.
The ARTA Watch is also a means to raise awareness on the law and to bring the message that the CSC is serious in pushing for quality government services.