The Civil Service Commission (CSC) has announced that fees will be applicable for requests involving the delivery of CSC records and documents through courier services.

In accordance with CSC Resolution No. 2200662 titled “Prescribing the Fee for the Delivery of Requested Civil Service Commission Records/Documents through Courier Service,” which was promulgated on 13 December 2022 and published in The Philippine Star on 7 August 2023, the CSC has decided to procure the services of a courier company to address the need for an efficient, timely, and secured delivery of requested CSC records and documents.

“Currently, CSC personnel have to personally carry all mails for delivery to the nearest branch of a courier service. Further, the office has no means to verify the status of delivery of the requested documents. Securing the services of a courier company will ensure faster and secured delivery of CSC records/documents requested by stakeholders. This will also enable the CSC to track the delivery of the requested CSC documents in real time,” explained CSC Chairperson Karlo Nograles.

The fee structure for this service is tiered according to geographical regions. Within the National Capital Region, the delivery fee is set at PHP160. For deliveries in Luzon, the fee is PHP185, while Visayas and Mindanao incur a charge of PHP205. Island cities or municipalities are subject to a delivery fee of PHP215. Any adjustments to these fees due to changes in delivery rates will be communicated to the public transparently by the CSC.

Previously, the CSC has not prescribed any fee to cover costs of courier service delivery as requesting clients are required to submit a pre-paid courier service pouch. However, this approach has become impractical due to the growing inclination towards online requests for civil service-related documents.

In July 2020, the CSC launched the Online Registration, Appointment, and Scheduling System (ORAS) to continue the delivery of its frontline services despite community restrictions due to the COVID-19 pandemic. The system was later enhanced to enable the transacting public to file requests for CSC records and documents, and pay through the Land Bank of the Philippines’ Link.BizPortal and other e-payment facilities. Clients, then, have the option to receive the documents via courier service.

Aside from ORAS, the CSC, through its Integrated Records and Management Office, also processes electronic and regular mail requests, which are also delivered to clients through courier service.

CSC Resolution No. 2200662 will take effect fifteen (15) days from the date of publication in a newspaper of general circulation or on 22 August 2023.