Civil Service Commission (CSC) Chairperson Karlo Nograles reminded public servants to step up and seize every opportunity to display excellence as it translates to improved public service delivery and efficient client transactions.

Speaking in front of the Local Water Utilities Administration (LWUA) during the agency’s flag-raising ceremony on Monday, 15 May 2023, Chairperson Nograles said that the challenge of building back better post-pandemic requires civil servants to strive for change and not to settle for the status quo.

“Excellence is what distinguishes an ordinary kawani (civil servant) from a lingkod bayani (servant hero). Ngayong nasa proseso tayo ng pagpapanumbalik ng mga nakagawian bago ang pandemya, huwag naman sanang business as usual. Ipakita natin na may mga natutunan tayo at maraming maayos na pagbabago pagdating sa kalidad at husay ng serbisyo publiko,” he said.

Citing the importance of everyday excellence, Chairperson Nograles pledged to push for learning and development interventions that build the skills and upgrade the competencies of the country’s 1.8 million public sector workforce to prepare them for the future better.

“This period of building back better is a challenging time indeed. But if we do not step up and strive for excellence, we will never know what more we can change, or what great things we can achieve,” he added.

As the head of the central personnel agency of the government, Chairperson Nograles shared that the CSC pursues excellence by maximizing technology and digital processes in its policies, programs, systems, and operations towards faster government transactions and efficient public service as required under the provisions of the Republic Act (R.A.) No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

“In the CSC, we have embarked on a digital transformation journey to ensure public service continuity. The completion of a system called the Internal Civil Service Eligibility Verification System (iCSEVS) has made it easier to request for Certification of Eligibility (COE) and its authenticated copies. Kung noon, limitado ang pagkuha ng COE sa CSC Regional Office kung saan ka kumuha ng exam, ngayon maaari ng kunin ang iyong COE sa anumang labing-anim na Regional Office ng CSC regardless kung saan ka kumuha ng pagsusulit,” he shared.

He then encouraged the leadership of LWUA to champion digital transformation starting with the agency’s own services, noting that R.A No. 11032 requires a whole-of-government process review to re-engineer and streamline, followed by digitizing and digitalizing through technology-based processes and applications.

To end his address, Chairperson Nograles reiterated his commitment to making the Philippine Civil Service the leader in empowering people and organizations in human resource and organizational development and prioritizing programs on human capital development toward a resilient, future-ready bureaucracy that remains responsive to the needs of the Filipino people.

“But I acknowledge that my vision cannot be accomplished by me alone. I appeal for your full support in the CSC’s initiatives to capacitate our public service workforce and prepare them for the demands of digitization and digitalization. Mabuhay kayo, ang mga lingkod bayan, at ang serbisyo publiko,” he said