The 123rd Philippine Civil Service Anniversary (PCSA) celebration kicked off with an online forum on public sector dynamism organized by the Civil Service Commission (CSC) on Monday, 7 August 2023.
During the virtual launch, CSC Commissioner Aileen Lourdes A. Lizada shared an overview of the activities lined up for the 123rd PCSA celebration, emphasizing that the month-long event is the anniversary of the whole civil service.
CSC Chairperson Karlo Nograles emphasized the significance of cultivating dynamism among government workers as this year's thematic focus of the PCSA. The aim is to foster sustainable management practices and enhance organizational resilience in the public sector.
“A bureaucracy marked by dynamic employees, sustainable management or leadership, and a resilient organization is one that can adapt to abrupt changes and is capable of withstanding difficulties, therefore ensuring uninterrupted service delivery,” he said.
The event showcased insightful presentations on how various government agencies are promoting dynamism in the bureaucracy. Chairperson Nograles highlighted the CSC’s initiatives under its digital transformation journey, including the successful introduction of the Civil Service Eligibility Verification System (CSEVS). Additionally, he unveiled upcoming projects such as the Digital Feedback Management System, which will employ a client assistance chatbot, and the upgrading and future-proofing efforts for the Contact Center ng Bayan (CCB).
“It is not just the systems and the tools, but in the re-skilling and upskilling of our human capital as well. We intend to ensure government workers are open to innovation, creative thinking, and experimentation in the use of digital tools such as big data, crowdsourcing, and systems thinking,” added Chairperson Nograles.
Bureau of Internal Revenue (BIR) Commissioner Romeo D. Lumagui Jr. presented the tax agency's current efforts to establish a dynamic and efficient tax system by streamlining and digitalizing the filing and payment process through the electronic Filing and Payment System (eFPS).
Moreover, Government Service Insurance System (GSIS) President and General Manager (PGM) Jose Arnulfo Veloso highlighted his agency’s initiatives in digitalization to enhance services for government employees. These efforts include the implementation of the Wireless Automated Processing System (GW@PS) Kiosks, GSIS Member Online (eGSISMO) facility, and GSIS Touch mobile app.
In his closing remarks, CSC Commissioner Ryan Alvin R. Acosta mentioned that the insights and experiences shared during the launch have the potential to assist other government agencies in enhancing their service delivery.
“It is our fervent hope that our participants from various government agencies were able to learn from the experiences of the CSC, the BIR, and the GSIS as we all embark on our digital transformation journeys. At the CSC, we are committed to continuous innovation, development, and transition to meet the human resource needs of the entire bureaucracy,” he concluded.
The online forum has set the tone for an exciting and transformative celebration of the 123rd PCSA towards a more dynamic, resilient, and service-oriented civil service in the Philippines. The collaborative efforts of government agencies will undoubtedly shape the future of public service delivery, ushering in a new era of progress and excellence.