The Civil Service Commission (CSC) has secured commitment from the Asian Development Bank (ADB) to provide technical assistance to the Commission’s digital transformation (DX) strategy.

CSC Chairperson Karlo Nograles and Commissioner Aileen Lourdes Lizada led the Kick-Off Meeting for the ADB Technical Assistance (Supporting the Digital Transformation of the Civil Service) together with ADB Country Director for the Philippines Pavit Ramachandran and ADB Principal Management Specialist for eGovernance Seok Yong Yoon.

"ADB’s support marks the beginning of a new chapter in our digital journey in the CSC,” said Chairperson Nograles as he emphasized the importance of this partnership in advancing the Commission’s digital agenda.

“This technical assistance is crafted to enhance our institution’s comprehension and capabilities in navigating the digital landscape to ensure that our services remain responsive and user-centric," he added.

Country Director Ramachandran shared that the technical support for Information Technology Research and Advisory Services to advance CSC’s digital maturity is set to be delivered by Ernst & Young (EY) LLP (India), represented by Project Management Specialist Debarchana Bhattacharya, EY Philippines Technology Consulting Leader Lee Carlo Abadia, and EY Global Leader for People Consulting Shalinder Bakshi.

EY’s assistance will focus on several key areas, including digital capacity and information and communications technology (ICT) resource assessment, development of an enterprise-level digital strategy, creation of a governance framework for the DX process, and tailored capacity enhancement programs for CSC personnel.

To be implemented within two and a half years, the project will also involve designing a change management program and assessing the impact of ICT systems on people and processes through the conduct of user-readiness assessments and change adoption workshops.

“We are very excited to be here, and we are proud partners of CSC’s DX transformation program. I would like to reiterate and let you know that you won’t find a better champion of digital transformation than CSC, particularly under the leadership of Chairperson Karlo Nograles. You need the vision and the planning to create a more responsive and a future-ready Philippine civil service and we look forward to working with you,” said Country Director Ramachandran.

In response, Chairperson Nograles expressed gratitude to ADB and EY for their technical assistance.

“Given the ambitious nature of our digitalization goals, we recognize the need to seek guidance from seasoned experts. We express our anticipation for a fruitful collaboration with EY India as our resource persons and consultants. Your expertise and insights will contribute undoubtedly to our DX transformation journey,” he said.

Also present during the meeting were EY Philippines Enterprise Architecture Expert Norbin Astero and Change Management Expert Pauline Laurenz Go as well as EY India Capacity Building Expert Bhaskar Goel and other CSC officials.

The Kick-Off Meeting for the ADB Technical Assistance (Supporting the Digital Transformation of the Civil Service) was held on 8 April 2024 at the CSC Central Office in Quezon City.